Website Frequently Asked Questions:


    How do I change my password?

    If you know your password, but would like to change it to something different

  1. Visit your profile ‘settings’.
  2. Type your new password into both the ‘Password’ and ‘Password confirm’ boxes.
  3. Scroll down and click ‘Update profile’.

How do I reset my password?

If you need to reset a forgotten password

  1. When attempting to log in click ‘Forgotten Password?’
  2. Enter your email address in the box provided and click ‘Send reset instructions’.
  3. An email will be sent to your registered email address, open it and click the password change link.
  4. Type your new password into both the ‘New Password’ and ‘Confirm Password’ boxes.
  5. Click ‘Reset password’ and sign in using your email and new password.
**Note: if you're trying to reset your password and not receiving the reset email, it may be due to an error in your email address. Contact us and we can help you fix this!

    How do I join a team?

    1. Identify your desired team from the teams list here.
    2. Visit the team's page, and then select 'Join Team' button from the menu at right on the team page

    How do I create a team?

    1. From the menu at right on your profile page, select 'Create team' and follow the steps therein.

    How do I leave a team?

    How do I edit my team?

    1. Sign in, and visit your team page
    2. Select the 'edit' button next to the team name (note: this is only available for the team captain)

    Can I register with my Workplace?

    There are three things you can do here:

    1. Associate your team with your organization - when you create a team, you can associate it with an organization (you can also edit your existing team to associate it with an organization). You can then filter the leaderboard by your organization and see all the teams from your organization
    2. Get a workplace profile page - this will allow your co-workers to join your organization. You'll see stats for your whole organization, be able to send messages to your organization, etc. There is a small fee to set this up. If you're interested, please email work-with-us@lovetoride.net
    3. If you want to engage your colleagues from outside of Washington, either across the U.S. or around the world - Love to Ride (who provide the Challenge platform) can provide you with some options here. Please email work-with-us@lovetoride.net

    How do I see how my team compares to others in my workplace/organization?

    1. Make sure you've associated your team with your organization (see 'Can I register with my Workplace?' above)
    2. Visit the event results section of the website
    3. From the drop down menu on the top right, select your workplace to filter only teams associated with that organization

    I want to delete my profile

    1. Visit your profile ‘settings’.
    2. Scroll to the bottom and select the 'delete profile' option

      How do I add a picture to my profile?

      If you want to add a picture to your profile

      1. Visit your profile ‘settings’.
      2. Scroll down to ‘Profile image’ and click ‘choose file’.
      3. Select your desired image and click ‘open’.
      4. Scroll down and click ‘update profile’.

      How do I encourage another user? How do I get credit for encouraging a new or existing rider?

      When a user logs their first ride (and first ride in a challenge), they're asked if someone encouraged them to ride. If they type in your name, you get credit for encouraging them! So you can encourage a user any way you like (by sending them high fives, messages, or being there in person to guide and support them) - just make sure they credit you when they sign up and log that ride.

      Who is a new rider? Who is not?

      When someone joins the site they fill out a baseline survey - everyone is then designated a new rider or existing rider based on the information they provide during that survey. New riders are folks who've rarely ridden in the last 12 months.

      How do I sync with an app?

      To sync with Ride Report:

      1. Download the app
      2. Visit the menu bar in the app and select 'Connected Apps',
      3. Then choose Love to Ride.

      You can sync with other apps (like Strava, Moves, and Map My Ride) by visiting your profile page settings, and following the appropriate link and instructions there.

      Why aren't my app rides showing up yet? Why are some of them missing?

      Our system pulls data in batches and relies on the other app to push those batches, so it may take time for your rides to show up in Love to Ride. Rest assured, your info will be pulled over - it just may take a couple of hours. If it's not there the next day, send us an email and we'll take a look.

      Can I see more stats?

      Yes! At the top of your profile page you can specify the year, Challenge, or get all-time stats on how far you've ridden, how many trips you've logged, and more.

      How do I find my friends?

      You can find folks by looking at the team list and finding their workplace, then scrolling down to them on the roster. We're working to make this easier in the future though!


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