Website Frequently Asked Questions:

How do I change my password?

If you know your password, but would like to change it to something different

  1. Visit your profile ‘settings’.
  2. Type your new password into both the ‘Password’ and ‘Password confirm’ boxes.
  3. Scroll down and click ‘Update profile’.

How do I reset my password?

If you need to reset a forgotten password

  1. When attempting to log in click ‘Forgotten Password?’
  2. Enter your email address in the box provided and click ‘Send reset instructions’.
  3. An email will be sent to your registered email address, open it and click the password change link.
  4. Type your new password into both the ‘New Password’ and ‘Confirm Password’ boxes.
  5. Click ‘Reset password’ and sign in using your email and new password.

**Note: if you're trying to reset your password and not receiving the reset email, it may be due to an error in your email address. Contact us and we can help you fix this!

How do I add a picture to my profile?

If you want to add a picture to your profile

  1. Visit your profile ‘settings’.
  2. Scroll down to ‘Profile image’ and click ‘choose file’.
  3. Select your desired image and click ‘open’.
  4. Scroll down and click ‘update profile’.

How do I encourage another user? How do I get credit for encouraging a new or existing rider?

When a user logs their first ride (and first ride in a challenge), they're asked if someone encouraged them to ride. If they type in your name, you get credit for encouraging them! So you can encourage a user any way you like (by sending them high fives, messages, or being there in person to guide and support them) - just make sure they credit you when they sign up and log that ride.

Who is a new rider? Who is not?

When someone joins the site they fill out a baseline survey - everyone is then designated a new rider or existing rider based on the information they provide during that survey. New riders are folks who've rarely ridden in the last 12 months.

How do I sync with an app?

You can sync with an app (like Strava, Moves, and Map My Ride) by visiting your profile page settings, and following the appropriate link and instructions there. 

To sync with Ride Report:

  1. Download the app
  2. Visit the menu bar in the app and select 'Connected Apps',
  3. Then choose Love to Ride.

Why aren't my app rides showing up yet? Why are some of them missing?

Our system pulls data in batches and relies on the other app to push those batches, so it may take time for your rides to show up in Love to Ride. Rest assured, your info will be pulled over - it just may take a couple of hours. If it's not there the next day, send us an email and we'll take a look.

I want to delete my profile

You can delete your profile if you no longer want to ride with us. Once deleted your profile is gone forever so make sure you delete the right one! 

  1. Visit your profile ‘settings’.
  2. Scroll down to the ‘Delete Profile’ button.
  3. Confirm that you want to delete your profile - remember this is a permanent action!

We can't recover your profile after it has been deleted. If you want a break from emails and notification then you can also unsubscribe in profile settings and update it when you're ready to ride again. This way your rides will be stored until you're back on two wheels!

Can I see more stats?

Yes! At the top of your profile page you can specify the year, Challenge, or get all-time stats on how far you've ridden, how many trips you've logged, and more.

How do I find my friends?

You can find folks by looking at the team list and finding their workplace, then scrolling down to them on the roster. We're working to make this easier in the future though!

Got more questions?

Check out the the FAQ for the National Bike Challenge here.

You can also email us.


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