Frequently Asked Questions

Workplace questions

Club/Group questions


How do I take part?

  1. Register a profile at: lovetoride.net
  2. Take part as an individual and/or with a team
  3. Log rides on your profile, or connect an app

How do I change my password?

If you know your password, but would like to change it to something different

  1. Visit your profile ‘settings’.
  2. Type your new password into both the ‘Password’ and ‘Password confirm’ boxes.
  3. Scroll down and click ‘Update profile’.

How do I reset my password?

If you need to reset a forgotten password

  1. When attempting to log in click ‘Forgotten Password?’
  2. Enter your email address in the box provided and click ‘Send reset instructions’.
  3. An email will be sent to your registered email address, open it and click the password change link.
  4. Type your new password into both the ‘New Password’ and ‘Confirm Password’ boxes.
  5. Click ‘Reset password’ and sign in using your email and new password.

**Note: if you're trying to reset your password and not receiving the reset email, it may be due to an error in your email address. Contact us and we can help you fix this!

I want to delete my profile

  1. Visit your profile ‘settings’.
  2. Scroll to the bottom and select the 'delete profile' option

I want to delete my profile but I’m the challenge champion of my organisation/workplace/employer

  1. Please find a new Challenge Champion for your organisation
  2. Contact Love to Ride: Name the new Champion and ask us to delete your profile

How do I add a picture to my profile?

If you want to add a picture to your profile

  1. Visit your profile ‘settings’.
  2. Scroll down to ‘Profile image’ and click ‘choose file’.
  3. Select your desired image and click ‘open’.
  4. Scroll down and click ‘update profile’.

How can I delete a ride?

If you've accidentally logged the same ride twice or need to delete a ride for some other reason, you can do this by clicking the red X next to the ride you'd like to delete in your rides list. If you're using the Love to Ride app, you'll need to click "view full profile" in order to see your rides list from a browser.

How do I encourage another user? How do I get credit for encouraging a new or existing rider?

When a user logs their first ride (and first ride in a challenge), they're asked if someone encouraged them to ride. If they type in your name, you get credit for encouraging them! So you can encourage a user any way you like (by sending them high fives, messages, or being there in person to guide and support them) - just make sure they credit you when they sign up and log that ride. Check out a demo here.

Who is a new rider? Who is not?

When someone joins the site they fill out a baseline survey - everyone is then designated a new rider or existing rider based on the information they provide during that survey. New riders are folks who've rarely ridden in the last 12 months. 

How do I sync with an app?

You can sync your Love to Ride profile with Strava or MapMyRide by visiting your profile page settings, and following the appropriate link and instructions there. 

We also have our own Love to Ride app, which you can use to log your rides. Download it from Google Play or Apple's App Store.

Why aren't my app rides showing up yet? Why are some of them missing?

Our system pulls data in batches and relies on the other app to push those batches, so it may take time for your rides to show up in Love to Ride. Rest assured, your info will be pulled over - it just may take a couple of hours. If it's not there the next day, send us an email and we'll take a look.

NB. Stationary, indoor and virtual rides (logged with Zwift for instance) cannot be synced to the site from another app. 

What counts as a commute?

All rides tagged as rides to/from work count as commutes. Rides to/from other destinations should use some of the other tags. 

Individual Top Commuter leaderboards count all days tagged as rides to/from work and add them up for the given period. The same thing applies on the the Group leaderboards for Most Commute Days. All team members' rides to/from work are added to see get the total. 

Do indoor rides count?

Indoor bikes are great exercise but cannot be logged on Love to Ride. We want bikes to be perceived as more than just something you exercise on. Bikes can help us achieve sustainability goals, public health targets and make our cities and regions better places to live in. Focusing on outdoor rides helps us achieve those goals.

September 2020 update: We are temporarily allowing indoor rides to be logged manually on the site. This will be under ongoing review, but will be in place until at least the end of November. 

How do I log a ride to/from work?

  • Go to your profile
  • Scroll down to your rides
  • Find the ride you want to edit and click the little pencil icon
  • Choose 'transport to/from work' in the dropdown and click 'Save'. 
  • The ride will update after you refresh the page. 

If you use Strava, then you can tag your ride as 'commute' and then it will come across as ride to/from work on your Love to Ride profile automatically. Please make sure you only use the commute tag in Strava for rides to/from work to keep the leaderboards fair for all riders :)

Can I see more stats?

Yes! At the top of your profile page you can specify the year, Challenge, or get all-time stats on how far you've ridden, how many trips you've logged, and more.

How do I find my friends?

You can find folks by looking at the team list and finding their workplace, then scrolling down to them on the roster. We're working to make this easier in the future though! 

Workplace questions

How can my business take part?

You can get a business page or site that will be the online cycling community and encouragement platform for your organisation. If you’re interested in getting a profile for your business, please set up your business profile page here.

How do I create a new Challenge organisation/workplace/employer?

If you wish to create a new Challenge organisation

  1. Visit your profile ‘settings’.
  2. Under the company category at the top of the page click ‘join or register a company’
  3. Click ‘Register a new company’ below the drop down menu.
  4. Type the name of your company in the box provided and click ‘create’.
  5. Follow the steps to register your organisation.
  6. You will automatically be appointed as Challenge Champion.

How do I create a new department?

If you wish to create a new department

  1. Visit your profile ‘settings’.
  2. Under the organisation category at the top of the page click ‘change department?’
  3. Click ‘Register a new department’ below the drop down menu.
  4. Type the name of your department as well as the number of staff in your department in the boxes provided.
  5. Click ‘create’.

How do I move to a different Challenge organisation/workplace/employer?

If you wish to transfer to a new Challenge organisation

  1. Visit your profile ‘settings’.
  2. Under the company category at the top of the page click ‘join or register a company’
  3. Select your new organisation from the drop down menu.
  4. Scroll down and click ‘update profile’.

How do I move to a different Challenge department?

If you wish to transfer to a new Challenge department

  1. Visit your profile ‘settings’.
  2. Under the department category at the top of the page click ‘change department?’
  3. Select your new department from the drop down menu.
  4. Scroll down and click ‘update profile’.

How do I assign myself to an organisation/workplace/employer?

If you are not currently assigned to your organisation

  1. Visit your profile ‘settings’.
  2. Under the company category at the top of the page click ‘join or register a company’
  3. Select your desired organisation from the drop down menu.
  4. Scroll down and click ‘update profile’.

How do I leave an organisation/workplace/employer I no longer work at?

If you no longer work at the organisation you previously registered with

  1. Visit your profile ‘settings’.
  2. Under the company category at the top of the page click ‘join or register a company’
  3. Scroll to the top of the list and select ‘no company’
  4. Scroll down and click ‘update profile’

Who can change our Challenge Champion?

If you’d like to change your current Challenge Champion

  1. Contact either your current Champion or your area’s Challenge Manager.
  2. If you are the current Challenge Champion click the 'change?' option underneath your organisation's profile photo on your organisation's profile page.

How do I add a logo to my organisation profile? Organisation and Department Champions only

If you want to add a logo to your organisation profile:

  1. Visit your organisation profile.
  2. Click on the ‘settings’ option, located directly under the organisation’s basic statistics such as number of staff and departments.
  3. Scroll down to ‘Logo’ and click ‘browse’.
  4. Select your desired image and click ‘open’.
  5. Scroll down and click ‘update organisation’.

Why do I need to confirm my organisation/workplace/employer staff numbers?

We encourage everyone to check and confirm their staff numbers by ticking the box on your organisation's profile page. It's important to have accurate staff numbers to ensure that the competition is as fair as possible. Once this has been done, it can't be reversed, so make sure you have double checked before doing this. If there will be changes in numbers due to staff joining or leaving then remember to make allowances for this.

Group/Club Questions

What is a 'club or group'? 

It can be a cycling club, a groups of friends, or a social riding group you are a part of. 

How do I start a club or group?

After you register, on your user profile page, you'll see a link to 'Join a Group'.

What size can a group be? 

A Club or Group can be any size. There are size categories on the leaderboard to even the playing field.


Have more questions?

You can also email us or click the icon in the lower right corner to contact the support team.


ANNOUNCEMENTS

Wellington all time stats

  • 623 Organisations
  • 10,528 People
  • 2,788 New riders
  • 9,633,860 km
  • 542,804 Rides
  • 465,684 kg CO2
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