Frequently Asked Questions

Questions about Love to Ride

Questions about my profile

Questions about logging rides

Questions about riding data

Questions about workplace profiles

Questions for Champions

Questions about Clubs/Groups

Questions about using the site 

Questions about prizes




Questions about Love to Ride

What can I do on Love to Ride?

You can use the Love to Ride platform all year round to... 

  • Log rides
  • Set yourself biking goals
  • Ace our quick courses
  • Read our tips articles
  • Keep track of your riding stats
  • Send and receive high fives
  • Share your story and read other people’s

You can also take part in our fun biking campaigns! During a Love to Ride campaign, you can compete on leaderboards and encourage friends, family and co-workers to ride, earn points and win prizes!

Workplaces can also sign up and take part - more information about that here.


How do I sign up?

REGISTER HERE





Questions about my profile


How do I change my password?

If you know your password, but would like to change it to something different...

1. Visit your Profile settings

2. Type your new password into both the ‘Password’ and ‘Password confirm’ boxes

3. Scroll down and click ‘Update profile’


What do I do if I forget my password?

If you need to reset a forgotten password...

1. When attempting to log in, click ‘Forgotten Password?’

2. Enter your email address in the box provided and click ‘Send reset instructions'

3. An email will be sent to your registered email address - open it and click the password change link

4. Type your new password into both the ‘New Password’ and ‘Confirm Password’ boxes

5. Click ‘Reset Password’ and sign in using your email and new password

Note: if you're trying to reset your password and not receiving the reset email, it may be due to an error in your email address. Contact support@lovetoride.net and we can help you fix this!


How do I add a profile picture?

1. Visit your Profile settings by clicking on the link underneath the space for your profile picture

A screenshot highlighting the 'settings' button on a user profile

2. Scroll down to ‘Profile image’ and click ‘Choose File’

3. Choose an image from your files and click ‘Open'

4. Scroll down to the bottom and click ‘Save changes’


How can I delete my profile?

If you have any concerns about using Love to Ride, we’d love it if you got in touch with us to see if there’s something we can do to help before deleting your profile. You can email our Support team at support@lovetoride.net or use the chat icon on the bottom right of your screen.

However, if you’d like to delete your profile, you can do so by following the below steps. 

Note: If you are the Champion for your workplace, see the FAQ below.

1. Go to your Profile settings by clicking on ‘Settings’ below your profile picture

A screenshot highlighting the 'settings' button on a user profile

 2. Scroll to the bottom and click on the 'Delete Profile' button

Once deleted, all of your personal data will be immediately removed from our database. 


How can I delete my profile if I’m the Champion of my workplace?

1. Please find a new Champion for your workplace

2. Contact support@lovetoride.net and ask us to delete your profile



Questions about logging rides


How can I delete a ride?

Accidentally logged a ride, made a mistake, or added it twice? It's simple to delete rides.

Note: These steps will not work if you are using the mobile app. Please select 'view full profile' to open your profile in a mobile browser, or click here

1. Head to your Profile Page by clicking on your name on the top right of your screen, or clicking on the 'Me' tab at the top of the page

A screenshot highlighting the 'Me' tab at the top of the Love to Ride site

2. Find your rides

Scroll down until you see the 'Rides' section on the right-hand side that looks like the image below.👇  (This is not the same as the activity feed - keep scrolling!)

3. Click on the red X next to any rides you want to delete

A screenshot highlighting the 'delete' button within the 'Rides' section of a user profile

How can I connect my profile with Strava?

If you use Strava to record your rides, you can link it with your Love to Ride account so that your rides are automatically logged on your profile. During a challenge, this means you'll get entered into prize drawings automatically - how great is that?! 😃

Note: if you have already connected your Strava to your Love to Ride profile, but your rides aren't syncing, go here for support getting it running smoothly again.

To get started syncing your rides from Strava just follow these simple steps 👇

1. Log onto Strava on your device if you aren't already

Go to Strava and make sure you're logged in

2. Head to your Profile Page and click on 'Settings' beneath your profile picture

A screenshot highlighting the 'settings' button on a user profile

3. Click on the orange 'Connect with Strava' button

A screenshot highlighting the button to connect to Strava on user settings

4. Give Love to Ride permission to access your Strava account

You will be taken to the Strava site, where you will need to give Love to Ride access in order to sync your rides. Make sure both boxes are selected, as shown below 👇

A screenshot highlighting how to authorize Love to Ride to connect to Strava

That's it, you're done!

Now when you use Strava to track your rides, you'll see them turn up on your Love to Ride profile within 24 hours of being saved.

Bonus tip: 🚴‍♂️ You can use the 'commute' tag in Strava before you save your ride and it will automatically show as 'transport to or from work' on your Love to Ride profile.


How can I connect my profile with MapMyRide?

Connecting to MapMyRide can be done in four simple steps:

1. Head to your Profile Page and click on 'Settings' beneath your profile picture

2. Click the ‘Connect with MapMyRide’ button

A screenshot highlighting the button to connect to MapMyRide

3. Fill in your MapMyRide login details on their page

4. Click ‘Authorize’

Your rides must also be visible in MapMyRide for us to be able to import them. Follow the below steps to make sure they can sync:

1. Open the MapMyRide app

2. Go to Settings

3. Click ‘Privacy’

4. Set Route Sharing to ‘Friends’ or ‘Everyone’

5. Set Workout sharing to ‘Friends’ or ‘Everyone’

That’s it! Your rides should begin syncing to your Love to Ride profile within 24 hours.

Note: it can take up to 24 hours after you’ve saved your ride before it comes across to Love to Ride. 


Why aren't my Strava rides showing up?

Click here to find out how to set up your connection with Strava if you haven't already.

Click on the links below to jump to a specific section, or read on!


Are your rides indoor rides?

Indoor rides cannot be synced from Strava.

Depending on where you live, you may or may not be allowed to log indoor rides on Love to Ride. Generally, these are not allowed on our site, but we have removed this restriction for users in some areas due to the COVID-19 pandemic. This will be temporary and under ongoing review.

Indoor rides will need to be logged manually if you live in a country where we are temporarily allowing them.

Why do indoor rides not normally count?


Did you log it less than 24 hours ago?

The connection with Strava doesn't always transfer rides instantly - when our site is experiencing high volumes of traffic there can be a delay.

⌛️ Please allow up to 24 hours for your ride to appear. If after this time your ride still hasn't synced across, try another solution below.


Just connected and looking for rides from more than 30 days ago?

When you connect your account with Strava, we only get access to the past 30 days of data. If you want to log your rides from before this, you will need to add them manually.


Are your rides private?

1. Head to www.strava.com and click on 'Privacy Controls' in the left menu bar

2. Make sure that the privacy settings for your rides are set to either 'Everyone' or 'Followers' in the Activities section, as shown below 👇

If not, they will not sync across.


A screenshot showing Strava's privacy control settings as set to 'everyone' or 'followers'


Do you have multiple accounts?

If none of the above points fix the problem, then the other option is that you might have more than one Strava account.

Have a look and try to find out if you have multiple Strava profiles with different email addresses. If you might, follow the steps below. 👇

1. Visit your Profile settings on Love to Ride and disconnect from Strava

A screenshot highlighting the 'settings' button on a user profile

A screenshot showing the 'disconnect from strava' button on user settings

2. Go to www.strava.com and log out of your old account (the one you aren't using)

3. Go back to your Love to Ride Profile settings and reconnect with Strava using the correct Strava account

You should now be connected with the correct Strava account and your rides should come across in the next 24 hours. 🙌


Why aren’t my MapMyRide rides showing up?

First, make sure that your Love to Ride profile is correctly linked to your MapMyRide profile. You can see if it’s connected in your Profile settings.

A screenshot highlighting the where it shows if you are connected to MayMyRide in user settings

If it says ‘Connected’ and your rides are still not appearing...

Please disconnect from MapMyRide and then connect it again. This should update the permissions to make sure it’s up to date. Please wait 24 hours for your MapMyRide rides to appear.

Still not syncing after 24 hours?

Your rides have to be publicly available in MapMyRide for us to be able to sync them across to your Love to Ride profile. Follow the below steps to make sure they can sync.

1. Open the MapMyRide app

2. Go to Settings

3. Click ‘Privacy’

4. Set Route Sharing to ‘Friends’ or ‘Everyone’

5. Set Workout sharing to ‘Friends’ or ‘Everyone’

Your recent MapMyRide bike rides should then begin syncing to Love to Ride over the next 24 hours.


What counts as a commute?

All rides marked as rides ‘to/from work’ count as commutes. Rides to/from other destinations should be logged under the ‘transport to/from other destination’ trip purpose.

Individual Top Commuter leaderboards count the total number of days on which you have logged a ride ‘to/from work’ during the campaign period.

The same applies on the Group leaderboards for ‘Most Commute Days’. All Group members' rides ‘to/from work’ are totaled. 

Find out how to choose your trip purpose, or how to edit it.


Do indoor rides count?

In some cities and regions, we are temporarily allowing indoor rides to be logged manually on the site. This is due to a variety of factors, including forest fires making the air outside not always safe to ride in, and the ongoing Coronavirus pandemic.

If indoor rides are an available option in your area, you will see ‘indoor ride’ as an option in the dropdown ‘ride purpose’ menu when logging a ride. 

Why indoor riding doesn’t normally count...

Our mission is to get more people riding bicycles - to get from A to B, to enjoy time outside, and to improve our mental and physical health and wellbeing.

A lot of our programs aim to encourage ‘new riders’ to experience what it’s like to ride a bike out in the world and give them a positive riding experience. These short rides can be powerful experiences that help to change people’s perceptions and beliefs about riding a bike. If we allowed people to ride a stationary bike to take part in our programs, then many people would simply ride a stationary bike instead of heading outdoors, and fewer people would have this transformative experience.

While we know that riding a stationary bike can bring a lot of health benefits, our mission and our funding typically has a wider remit than health alone. Also, when physical activity is baked into your everyday activities (e.g. your commute to work is active because you bike or walk), it’s much easier to get your recommended level of physical activity as opposed to carving out time in a busy schedule to work out.

The exception to this rule is if you have a disability that means you can’t ride a bicycle but are able to ride on an indoor stationary bike. In this case we welcome you to participate in all our programs and campaigns on your stationary bike and log the rides you do on the Love to Ride site as fun/fitness.

Please note that indoor rides cannot be synced from Strava or MapMyRide and will need to be logged manually.


Can I log e-bike rides?

Yes! You're welcome to log e-bike rides. E-bikes make riding a bike more accessible as they can minimize some barriers (such as tricky hills and long distances) and that helps us achieve our goal of getting more people riding outside.


Can I take part using an adaptive bike?

Yes, Love to Ride is open to everyone, whatever their ability or type of bike. Because riders have varying abilities, there are many different variations of adaptive cycles.

Read more about these options on the Move United website.


How do I choose the trip purpose?

When you log a ride, you’ll be asked to select a trip purpose. Simply choose one from the dropdown menu and it will be saved as such! 

If you use Strava, then you can tag your ride as 'Commute' before saving and it will automatically come across as ‘transport to/from work’ on your Love to Ride profile.

Note: If you update your Strava ride with the ‘Commute’ tag after saving it, this will not come across as ‘to/from work’ and will need to be edited manually on Love to Ride. 

Want to edit the purpose after logging your ride? More info below.


How do I edit the trip purpose?

If you want to change the trip purpose after you've logged it, here's how.  

Note: It is not currently possible to set a 'default' trip purpose.

1. Head to your profile page

Go to lovetoride.net and make sure you are logged in. Go to your Profile Page by clicking on your name in the top right, or clicking on the 'Me' tab at the top of the page.

Note: These steps will not work if you are using the mobile app. Please select 'view full profile' to open your profile in a mobile browser, or click here.

A screenshot highlighting the 'Me' tab at the top of the Love to Ride site

2. Find your rides

Scroll down until you see the 'Rides' section on the right-hand side that looks like the image below.👇 (This is not the same as the activity feed - keep scrolling!)

3. Click on the pencil icon next to the ride you want to edit

A screenshot highlighting the 'edit' button within the 'Rides' section of a user profile

4. Click the arrow on the right to open a drop-down menu, select your new trip purpose, and click 'Save'

A screenshot highlighting how to save the trip purpose

Note: It is currently only possible to edit the trip purpose. If you want to edit the distance or date, you will need to delete the ride and log it again with the correct details.


Who is a New Rider?

When someone joins the site they fill out a short survey. Everyone is then designated as a New Rider, Occasional Rider, or Regular Rider based on the information they provide during that survey. New Riders are folks who've ridden only a few times or not at all in the last 12 months before registering.



Questions about riding data


How can I see my riding stats?

There are two places to see your personal riding stats.

1. In the box at the top of your Profile Page

A screenshot highlighting the dropdown menu at the top of the stats box on a user profile

This is where you’ll find your ‘at-a-glance’ stats. You can specify the time period or campaign you’d like to view your stats for by clicking on the little white arrow highlighted in the image above and choosing from the dropdown menu. 

2. The ‘Graph your stats’ function at the bottom of your Profile Page

For a visual representation, you can graph your stats for specified time periods and metrics and compare them to the previous year. You can also use this feature to graph your workplace’s stats.

A screenshot of the 'graph my stats' section of a user profile

How is the amount of CO2 calculated?

The figure for the amount of CO2 saved relates to trips that have been logged for transport purposes only. The statistic relates to the total amount of CO2 released by an average car, of unknown fuel type, which roughly estimates the amount of CO2 saved by cycling instead of driving. It is calculated as follows:

Total units traveled x kg CO2 per unit = total kg CO2

This calculation is the total distance of trips logged for transport purposes multiplied by the amount of CO2 released by an average car, which equals the total kilograms of CO2 per mile.

DEFRA's carbon conversion factor for an average car fuel unknown was used. This is 0.29143kg CO2 per mile (0.18109kg of CO2 per kilometre) is provided in 'Greenhouse gas reporting: conversion factors 2017’.

More info on this here


Questions about workplace profiles

How can my workplace take part?

You can create a workplace profile that will be the online bike riding community and encouragement platform for your organization. Workplace profiles are available for those who:

a. live or work in an area that is funded by the local authority

AND/OR

b. have a Love to Ride for Business plan for their workplace

With a Love to Ride for Business plan, you can tailor a program to meet your needs, goals, and budget. Find out more about Love to Ride for Business here.

Find out how to join or create your workplace’s profile here.


How can I join my workplace?

Do you want to...

a. join a workplace that already has a Love to Ride profile?

b. set up your workplace profile from scratch?


Join a workplace that already has a Love to Ride profile

1. Head to your profile page (you need to be registered with an individual account first - register here if you don't)

Go to lovetoride.net and make sure you are logged in. Go to your Profile Page by clicking on your name in the top right, or clicking on the 'Me' tab at the top of the page.

A screenshot highlighting the 'Me' tab at the top of the Love to Ride site

2. Click on 'Join an organization' under your name

A screenshot highlighting the 'join an organization' link on a user profile

3. Type in the name of your workplace and click 'Search'

A screenshot highlighting the box to search for your workplace

4. Find your office on the list and click on it to register

Organizations are companies that have multiple offices in different sites (e.g. Love to Ride UK). If you click on the organization, you will be asked which local office you want to join (e.g. Love to Ride - Bristol).

If you cannot find your office, find out how to set it up here.

The quickest way to join the correct office is to select it in the 'Offices near me' section.

A screenshot highlighting the workplace search results for Love to Ride, highlighting the 'offices near me' and 'organizations' sections

5. That's it! You will now see your office listed on your profile 🙌

If you want to edit or remove your workplace at any time, click on the pencil icon next to your office listing.

A screenshot highlighting the pencil icon to edit your workplace on a user profile


Setting up your workplace from scratch

If you're the first of your co-workers to join Love to Ride, welcome! 👋 🎉 You will need to set up your Office Profile. Don't worry - it's really easy.

1. Head to your Profile Page

2. Check that your workplace doesn't already have a profile

It can get complicated when multiple offices are set up by mistake. Follow step 3 above to search any possible names for your office before setting up a new one. If you can't find one, read on.

3. Select 'Register your local office'

A screenshot highlighting the 'register your local office' link

4. Choose one of the options below 👇

A screenshot showing two options underneath 'my organization has' - these are 'offices in 1 city/town', and 'offices in multiple cities'

5. Type in the name of your workplace

A screenshot showing where to type in the name of your office and enter the location and industry

Be sure to include anything that your co-workers might search for, e.g. if you use an acronym, include this in brackets after the full name. This will help your co-workers find your Office Profile when they sign up, e.g. 👇

A screenshot showing an organization called 'Tourism Holdings Limited' showing up when you search for 'THL' because it includes 'THL' at the end of the name

6. Choose your industry from the dropdown menu and click 'Next'

7. Fill out the details for your office

It is important that the address is accurate as this will ensure that you see local content and make sure your workplace is eligible for local challenges.

The office staff count must include ALL full or part-time paid staff at this office, not only those who usually ride.

You can exclude co-workers who are on maternity leave, long-term sick leave, sabbatical, other long-term leave, or based outside of the country for the full duration of the challenge period. Read more information about who to include in the staff count here.

Please ensure the office staff count is as accurate as possible. If you aren't sure, please reach out to a member of staff who can tell you this. You can make an estimate to set up the organization and then update it later with the correct number. (Find out how to do that here.)

A screenshot highlighting where to fill out workplace details when setting up a new profile

That's it! You will now see your workplace on your profile 👇

A screenshot showing where your workplace will show on your profile

You will be automatically made the Champion. If you want to change who the Champion is, follow these steps.

If you don't work, or have left your workplace, you can register as an individual. Find out how.


Who can join my workplace on Love to Ride?

To make it as fair as possible, organizations and departments should only compete with organizations/departments that are of a similar size to them, therefore it’s essential that the staff numbers we have are correct.

  • Please count everyone who is employed (paid staff, part-time or full-time) during the event period. The event is specifically for you and your co-workers and therefore doesn’t include students or volunteers where they may exist.
  • If your organization has volunteers, we encourage you to set up a Club/Group for them which can include all of your volunteers, staff and supporters. We want your volunteers/students to sign up their own employers and work to encourage their co-workers there to start riding too.
  • You can only exclude co-workers in your staff count who are on maternity leave, long-term sick leave, sabbatical, other long-term leave, or based outside of the challenge area (e.g. the country for a national challenge or city for a city-wide challenge etc.) for the full duration of the event period.
  • If you work at a school, your workplace profile should only include staff. Students may create a Club/Group.

How do I create a new department (non-Champions)?

Having departments is a great way to create some competition within your workplace. It’s simple to set up a new department.

Note: Departments should not be offices - they should be departments within your office, such as Marketing, Paediatrics, or Maintenance etc. Find out how to set up an Office here.

1. Go to your Profile Page

2. Click on the pencil icon next to your workplace

A screenshot highlighting the pencil icon to edit your workplace on a user profile

3. Click ‘Register a new department’ below the dropdown menu

A screenshot highlighting the 'register a new department' link

4. Fill out the department name and total department staff count

5. Click ‘Create’ - that’s it! You will be automatically added to this department

Find out how to switch departments here


How do I transfer to a different workplace?

If your workplace has changed, you can easily switch to your new one. If your new workplace already has a profile on Love to Ride, follow the steps below. If you need to set one up, find out how here.

1. Go to your Profile Page

2. Click on the pencil icon next to your workplace

A screenshot highlighting the pencil icon to edit your workplace on a user profile

3. Click ‘Change your Office’

4. Type in the name of your new workplace, press enter and select your new organization from the list.

That’s it! Your new workplace will now show on your profile.

If your workplace doesn’t come up, try searching for other possible names. If it hasn’t been set up on Love to Ride yet, it’s simple to do it yourself! Find out how.


How do I transfer to a different department?

1. Head to your Profile Page

2. Click on the pencil icon next to your workplace

A screenshot highlighting the pencil icon to edit your workplace on a user profile

3. Choose the department you’d like to join from the dropdown menu

A screenshot showing the dropdown menu of departments

4. Click ‘Update profile’ - your department will now show next to your office on your profile

A screenshot showing the department listed next to the workplace on a user profile


How can I leave a workplace or register without one?

If you have left your workplace or you don't work, you can register as an individual.

Taking part as an individual

Although some of our challenges feature competition between workplaces, you can absolutely participate if you don't work, work independently, or are retired. 🙂

If you have never been registered with a workplace on Love to Ride, then you don't need to do anything apart from select 'register as an individual' when you first sign up.

If you are currently registered with a workplace but want to leave it, follow these simple steps. 👇

1. Head to your Profile Page

2. Click on the pencil icon next to your workplace

A screenshot highlighting the pencil icon to edit your workplace on a user profile

3. Click on 'Register as an individual'

A screenshot highlighting the 'register as an individual' button

That's it! 🎉

If you do happen to ride as a member of a club/group then you can join one of those on Love to Ride. Find out more about clubs/groups here. If not, keep on riding, and we look forward to seeing you racking up the miles! 🚲


How can I change my workplace’s Champion?

If it's time for somebody else to take the reins, it's really easy to change your workplace's Champion.

Note: There can currently only be one Champion per office.

1. Go to your workplace profile by clicking on it on your Profile Page

A screenshot highlighting where the workplace is shown on a user profile

2. Click on the 'Change Champion' button and select the new Champion from the list

A screenshot highlighting the 'change champion' link on a workplace profile

3. Enter a contact number for the new Champion and complete the reason for the change (e.g. 'No longer works here').

This will then need to be approved by the Love to Ride team. Once that is done, the new Champion will be updated.


Why can't I see my workplace on the leaderboard?

If your workplace is in the cycling industry, it will not show on the leaderboard by default.

We separate out workplaces in the cycling industry to keep them together on a specific cycling industry leaderboard. This is to keep the competition accessible for workplaces in other industries. Otherwise, cycling workplaces would frequently claim the top spots, which would be discouraging for other workplaces.

You can see your position by filtering the 'all industries' leaderboard by 'cycling industry'.



Questions for Champions

What admin rights do Champions have?

Champions aren't just there to look good (although they do 😉 ). The Champion is the person with the power to keep everything up to date and looking great on the Office Profile ✨

As a Champion, you can...


How do Champions edit and confirm the workplace staff count?

During workplace challenges, your workplace will compete against others of a similar size. You will be placed in the correct size category according to your staff count. It's the Champion's job to make sure that the staff count is correct so that you compete on the correct leaderboard.

Before the challenge starts, Champions should:

1. Check the staff count is correct (see who should be included here)

2. Edit the staff count if necessary

3. Confirm the staff count

Where can I see the staff count?

Head to your Office Profile and find the stats at the top. The below image shows where you can see the staff count. In this example, the total staff count is 9, so Love to Ride - Bristol will compete on the 7-19 staff size leaderboard.

A screenshot showing the staff count of the Love to Ride office on their profile

Who should be included in the staff count?

To make it as fair as possible, organizations and departments should only compete with organizations/departments that are of a similar size to them, therefore it’s essential that the staff numbers we have are correct. 

  • Please count everyone who is employed (paid staff, part-time or full-time) during the event period. The event is specifically for you and your co-workers and therefore doesn’t include students or volunteers where they may exist.
  • If your workplace has volunteers, we encourage you to set up a club or group for them which can include all of your volunteers, staff and supporters. We want your volunteers/students to sign up their own employers and work to encourage their co-workers there to start riding too.
  • You can only exclude co-workers in your staff count who are on maternity leave, long-term sick leave, sabbatical, other long-term leave, or based outside of the challenge area (e.g. the country for a national challenge or city for a city-wide challenge etc.) for the full duration of the event period.
  • If you work at a school, your workplace profile should only include staff. Students may create a club/group.

How to edit and confirm the staff count

1. Head to your Office Profile

2. Click on 'Edit Office' below the logo

A screenshot showing the 'edit office' button on an office profile

4. In the third box down, enter the correct staff count

A screenshot showing where to enter the staff count in the office settings

5. Check the box at the bottom of the page to confirm the staff count 

Note: Once this box has been checked, it can't be reversed, so make sure you have double-checked beforehand. If there will be changes in numbers due to staff joining or leaving, remember to make allowances for this.

A screenshot showing the box to confirm the staff count

6. Click 'Update Organization' at the bottom to save changes

7. Check on your Office Profile to see that the staff count has updated.


How can Champions edit the name of the workplace?

1. Head to your Office Profile settings

You can do this by following the link above or clicking on the name of your workplace on your profile, then clicking on 'Edit Office' below your profile picture (see below).

A screenshot showing where your workplace will show on your profile

A screenshot highlighting the 'edit office' link on an office profile

2. Type the new office name into the first box

A screenshot showing where to type in the name of your office when editing in the settings

3. Scroll down to the bottom and click on the 'update organization' button


How can Champions add/change the workplace’s logo?

Get your Office Profile looking great by adding your company logo to your profile. This logo will show up next to the office name on the leaderboards, so it's a great opportunity to show everyone who you are!

1. Head to your Office Profile

2. Click on 'Edit Office' below the space for the company logo

A screenshot showing the 'edit office' button on an office profile

3. Scroll down until you see a section for 'logo'

A screenshot showing the Logo section on Office Settings

4. Choose a file from your computer to upload

Note: Only .jpg, .png or .gif files will be accepted.

5. Click on 'Update organization' at the bottom to save changes


How can Champions set up a new department?

There's nothing like a bit of departmental competition to get everyone fired up and ready to ride! It's easy to set up departments within your office, just follow these steps. 👇

Note: Any staff member can create new departments unless the Champion disables this option. Find out how to do that here.

1. Go to your Office Profile and click on 'Edit office' below the profile picture to go to your settings

A screenshot showing the 'edit office' button on an office profile


2. Click on 'Register a new department' on the top right

A screenshot highlighting the 'register a new department' link


3. Fill in the department name and staff count - remember to include all department staff in the staff count

4. Click on 'Create', and you're done! 🎉

You can see your departments at the bottom of your Office Profile. It'll look something like this. 👇

A screenshot showing an example of a Department list on an Office Profile


How can Champions prevent new departments from being set up?

Sometimes, if multiple staff members set up departments, it can get a little complicated. If you'd like to prevent new departments from being set up, here's how.

1. Go to your office settings by clicking on 'Edit Office' below the profile picture on your Office Profile

2. Scroll down to the bottom of the page and check the box next to 'Do not allow department registrations'

A screenshot of the 'do not allow department registrations' check box

3. Click on 'Update organization' at the bottom to save changes


How do Champions remove people from their workplace profile?

If somebody is registered with a workplace but no longer works there, Champions can remove them.

If you remove someone from your Office or Organization Profile, they will still keep their personal profile but will no longer be associated with your office or organization.

Just follow these simple steps to tidy up your staff list 👇

1. Head to your Office Profile

2. Scroll down until you see the ‘Office Members’ section

3. Click on the ‘X’ next to the person you’d like to remove from your office

A screenshot highlighting the 'X' symbol for deleting people from an office profile

Note: During a challenge, there will be an additional ‘Team Members’ section. The people on this list are those who are riding and earning points for your office during the challenge. You can follow the same process to remove team members from your office. 👇

A screenshot highlighting the 'X' symbol for deleting team members from an office profile

How can Champions send messages to all their co-workers?

When a Champion sends a message to their workplace profile, all staff members get an email notification. Stay in touch and remind your co-workers to log those rides!

Just follow these 3 simple steps…

1. Head to your Office or Organization Profile

If your office is part of a larger organization (e.g. you work for the Seattle office of a national company which has a Love to Ride profile), you can choose whether you want to message just your office or the entire organization.

2. Find the ‘Message your team’ box on the right-hand side

A screenshot highlighting the 'Message your team' box on an office or organization profile

3. Type your message in the box and click ‘Send Message’

All messages sent to your office/organization will show up underneath this box. As well as receiving an email notification, your co-workers will be able to see your message when they go to your profile.

A screenshot showing how messages from colleagues show up underneath the message box on an office profile

Questions about Clubs/Groups

What is a 'Club/Group'? 

It can be a cycling club, a group of friends, or a social riding group you are a part of.

Clubs/Groups are different from 'workplaces'. If you are a group of employees, you should create a workplace profile instead. Find out how to do that here.

However, if you are a group of people associated with an workplace, but you are not all employees of the workplace, then a Club/Group is the perfect option. For example, if you are a group of employees plus other associated folks who are not employed there (e.g. board members, family and friends, volunteers etc.), you should create a Club/Group rather than a workplace.

Clubs/Groups do not compete based on points during challenges, and can be used year-round, including outside of specific challenges and campaigns.

A Club/Group is different from a 'Team'. Teams are specifically for Team challenges, and will earn points and compete on the Team leaderboards.


How do I join a Club/Group on Love to Ride?

1. After you register, head to your Profile Page click on 'Join a Club/Group'

A screenshot highlighting the 'join a club/group' link on a user profile

2. You'll have two options:

A screenshot showing the options to join an existing Club/Group or to register a new one

  • Click on 'Register a Club/Group' if you are the first and your Club/Group has not yet been set up on Love to Ride. You can then fill in the information and click 'Create'.
  • Click on 'Join existing' if another member has already set it up. You can then use the search bar to find your Club/Group. See below for an example.

A screenshot showing the search bar for finding an existing Club/Group


Can you be in more than one club/group?

Yes! There is no limit to the number of Clubs/Groups you can be a member of.

If you are already a member of a Club/Group, you can join another by clicking on the '+' symbol next to the name of your Club/Group on your profile page.

A screenshot highlighting the '+' symbol next to the workplace on a user profile


How many people can be in a Club/Group?

There is no limit to how many people can be in a Club/Group - the more the merrier! You can filter by group size on the leaderboard to see how you're doing compared to similar-sized groups.

A screenshot showing how to filter the leaderboard by group size


How do I invite people to join my Club/Group?

You can invite people to your group by sending them the website address of your group's profile page or clicking on 'invite people' button on the right-hand side of your Club/Group Profile.

A screenshot showing where to find the invite button

Note: The 'Invite by email' link will open up your mailing app. If you do not have a mailing app installed, you can send the direct hyperlink to your Club/Group profile instead (just copy and paste it from the address bar when you are on your Club/Group Profile Page).


I don't have a club/group but I want to join one

Riding with others can be great fun and excellent motivation. If you'd like to find a club to ride with, we recommend doing a quick Google search for cycling/biking clubs in your area. If you find one, you can then see if they have a Club/Group Profile on Love to Ride by searching their name (more info here). If not, you can follow the steps above to set one up and invite the other members to join!


Questions about using the site

How do I switch between Love to Ride sites?

Each site you belong to on Love to Ride will show you information relevant to that community. For example, you can be a member of both the USA site and the Florida site.

On a computer:

1. Head to your profile and tap the cog in the top right corner

2. Under 'SWITCH SITE' select the site you want to view

A screenshot showing where the cog symbol can be found next to your name


On a mobile browser:

1. Tap the three horizontal lines on the top left to open the menu

2. Under 'SWITCH SITE' tap the site you want to view

A screenshot showing the menu on the Love to Ride app


How do I find my friends?

To protect riders’ privacy, we don’t have a user search feature. You can find folks by looking at the “Workplaces” tab under the “Results” tab and finding their workplace, then scrolling down to find them on the members list. 

A screenshot showing the 'Results' tab of the Love to Ride site

Your friend can also send you a direct link to their profile for you to bookmark. If you want to keep track of your friends’ riding, we suggest creating a club/group so you can all easily see each others’ activity. Find out how to do that here.


How do I add an encourager or encourage somebody?

If somebody encouraged you to join a Love to Ride challenge, you can add them as your encourager. They'll be awarded the Encourager badge and, during some kinds of challenges, this will earn them points.

If you encouraged somebody to sign up for a Love to Ride challenge, great job! 🙌  Send them this article to make sure they get you listed on their profile correctly.

There are two ways to add an encourager, and they're both very simple:

1. After logging your first ride during a challenge

2. Manually adding an encourager

A couple of things to note:

🥇 You can only select one encourager per challenge (not one for every ride).

⌛️ If your points don't come across straight away, please give it 24 hours before contacting us. When the site is very busy, there can be a slight delay.


1. After logging your first ride during a challenge

When you log your first ride during a challenge manually on the website, you'll see this message 👇

A screenshot of the pop-up which asks who encouraged you to take part in a Love to Ride challenge. There is a box for entering in the name.

Simply enter the name of the person who encouraged you, select them from the list of search results, and the system will assign you as their encourager. 🎉


2. Manually adding an encourager

If you normally sync your rides from another app (like Strava/MapMyRide), or you didn't choose an encourager when you logged your first ride, you can go to your profile page to say who encouraged you.

Note: This can only be done during a challenge.

A screenshot highlighting the 'add an encourager' button underneath the profile picture on a user profile

Simply go to your Profile and click on 'Add Encourager' underneath your profile picture. Type the name of the person who encouraged you, choose them from the list, et voila!


Questions about prizes

How do I win prizes? 

If there are prizes to win, you will see them on the Prizes page. You can win prizes in a variety of ways - by earning points, sharing a story, and encouraging other people to ride. Each of the prizes will have the criteria for winning them outlined on the page. Prizes are drawn randomly based on these criteria.tra


Which prizes am I eligible for?  

Head over to the Prizes page to see what’s on offer. Some prizes will have special conditions and only be for riders who are taking part in a campaign with their workplace. Those criteria will be detailed under the prize so you can see what you can win and how!


Why do we offer prizes based on gender?

We strongly believe that riding bikes should be for everyone. Women are typically underrepresented within cycling and so we do what we can to support and engage more women in our campaigns. This can sometimes mean offering prizes exclusively for women or reserving some prizes so that women are equally represented amongst the winners.

In order to win one of these prizes, you need to have told us your gender within your profile settings. Check here to see if this information is complete on your profile. Non-binary riders will be eligible for all prizes and if the prize offered has multiple variants then the winner will be offered the choice between options.


Have more questions?

Get in touch with our Support team by emailing support@lovetoride.net or clicking on the chat icon in the bottom right corner.


Parramatta All time stats

  • 63 Workplaces
  • 1,811 People
  • 600 New riders
  • 2,825,054 Kilometers
  • 112,100 Rides
  • 70,980 kg CO2

NSW All time stats

  • 1,409 Workplaces
  • 20,807 People
  • 6,273 New riders
  • 33,557,235 Kilometers
  • 1,355,722 Rides
  • 834,227 kg CO2
Learn more I'm in! Register