How do I change my password?
If you know your password, but would like to change it to something different
Visit your ‘settings’ on the left hand side under your photo on your profile page.
Scroll down and click ‘Update profile’.
Type your new password into both the ‘Password’ and ‘Password confirm’ boxes.
Scroll down and click ‘Update profile’.
How do I reset my password?
If you need to reset a forgotten password
When attempting to log in click ‘Forgotten Password?’
Enter your email address in the box provided and click ‘Send reset instructions’.
An email will be sent to your registered email address, open it and click the password change link.
Type your new password into both the ‘New Password’ and ‘Confirm Password’ boxes.
Click ‘Reset password’ and sign in using your email and new password.
How do I create a new Challenge organisation?
If you wish to create a new Challenge organisation
Visit your ‘settings’ on the left hand side under your photo on your profile page.
Under the company category at the top of the page click ‘join or register a company’
Click ‘Register a new company’ below the drop down menu.
Type the name of your company in the box provided and click ‘create’.
Follow the steps to register your organisation.
You will automatically be appointed as Challenge Champion.
How do I create a new Challenge department?
If you wish to create a new Challenge department
Visit your ‘settings’ on the left hand side under your photo on your profile page.
Under the organisation category at the top of the page click ‘change department?’
Click ‘Register a new department’ below the drop down menu.
Type the name of your department as well as the number of staff in your department in the boxes provided.
Click ‘create’.
How do I transfer to a different Challenge organisation?
If you wish to transfer to a new Challenge organisation
Visit your ‘settings’ on the left hand side under your photo on your profile page.
Under the company category at the top of the page click ‘join or register a company’
Select your new organisation from the drop down menu.
Scroll down and click ‘update profile’.
How do I transfer to a different Challenge department?
If you wish to transfer to a new Challenge department
Visit your ‘settings’ on the left hand side under your photo on your profile page.
Under the department category at the top of the page click ‘change department?’
Select your new department from the drop down menu.
Scroll down and click ‘update profile’.
How do I assign myself to an organisation?
If you are not currently assigned to your organisation
Visit your ‘settings’ on the left hand side under your photo on your profile page.
Under the company category at the top of the page click ‘join or register a company’
Select your desired organisation from the drop down menu.
Scroll down and click ‘update profile’.
Who can change our Challenge Champion?
If you’d like to change your current Challenge Champion
- Contact either your current Champion or your area’s Challenge Manager.
How do I add a logo to my profile?
If you want to add a logo to your profile
Visit your ‘settings’ on the left hand side under your photo on your profile page.
Scroll down to ‘Profile image’ and click ‘choose file’.
Select your desired image and click ‘open’.
Scroll down and click ‘update profile’.
How do I add a logo to my organisation profile? Organisation and Department Champions only
If you want to add a logo to your organisation profile:
Visit your organisation profile.
Click on the ‘settings’ option, located directly under the organisation’s basic statistics such as number of staff and departments.
Scroll down to ‘Logo’ and click ‘browse’.
Select your desired image and click ‘open’.
Scroll down and click ‘update organisation’.
Why do I need to confirm my organisation's staff numbers?
We encourage everyone to check and confirm their staff numbers by ticking the box on your organisation's profile page. It's important to have accurate staff numbers to ensure that the competition is as fair as possible. Once this has been done, it can't be reversed, so make sure you have double checked before doing this. If there will be changes in numbers due to staff joining or leaving then remember to make allowances for this.
How do I encourage another user?
You can leave messages of encouragement for other people in your team. Just go to your team's profile, click on their name, and type your message in the box. Your message will sent as an email.