How To Claim Your Prize


Please read through this page, as there's some more info we need from you.

We will have sent you an email confirming that you're a prize winner

If you're unsure which email we'll have sent this to, have a look at your profile settings.


If we don't hear back from you within 14 days of our original email, we may have to award the prize to another rider.

If you have any questions you can always get in touch at in-gear@lovetoride.net.




What We Need From You


1. Address Confirmation

By default, we send all prizes to your home address, but we need you to confirm that these details are correct. 
Follow these steps:


1. Check out what address we have for you by looking at your settings.

2. If this address is correct - reply to our original email to let us know.

3. If this address is incorrect - update your settings and reply to our original email. Include your updated address within your email.



2. Prize Details

Sometimes, in order to send you the prize, we may need a little more info e.g size options or where you'd like to spend your gift card.

If your prize appears in the list below, then we also need some additional details from you. 


Loffi Gloves - Let us know what size you'd like by looking at this chart.

Santa Cruz $100 Gift Card - Please confirm your address and that you are 18+. Our partner will then get in touch to organise your gift card.

Local Bike Shop Voucher / Bike Gear - Let us know where you'd like to spend your prize - we prefer to support local, independent stores.

Love to Ride T-Shirt - Let us know what size you'd like by looking at this chart.

NHS top or jersey - Let us know which NHS top you'd like - including size. See here. You can also choose to receive a Love to Ride T-Shirt instead. See above for instructions if you choose this option.

Community Coronavirus Support initiative - We'll be in touch soon to get some more details from you, hold tight!

Vaast Allroad Model A/1 - We'll be in touch soon to get some more details from you, hold tight!

Po Camp Bergen Pannier - Please confirm your phone number and let us know what color you'd like after looking at these options

Po Campo Chelsea Trunk Bag - Please confirm your phone number and let us know what color you'd like after looking at these options.

Po Campo Kent Sling Handlebar Bag - Please confirm your phone number and let us know what color you'd like after looking at these options.

Po Campo Hudson Saddle Bag - Please confirm your phone number and let us know what color you'd like after looking at these options.

Po Campo Irving Backpack Pannier - Please confirm your phone number and let us know what color you'd like after looking at these options.



If your prize does not appear in the list above, then all we need is your address confirmation.




What Happens Next?


Once we have received all the necessary information from you, we'll get to work delivering your prize.

This will sometimes mean passing on some basic information to a prize sponsor or client. This will only ever include your name, email address, postal address, and any necessary prize details provided by you. In certain circumstances, the sponsor may follow up with you to get some additional details in order to send out the prize.

We aim to get all prizes to you front door within a month of receiving all the necessary information from you, but often it's faster than this.

If you have any questions about your prize or our prize delivery process then you can contact us at in-gear@lovetoride.net

When your prize does arrive please do share a photo with us on FacebookTwitter, or Instagram.

Or upload it directly to the site by adding a story. We love seeing our winners out and about with their winning items.

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